FloorBox offers multiple shipping and delivery options to satisfy your needs. If you have specific delivery requirements, please give us a call or use our chat tool to request a custom shipping quote.
Parcel deliveries – Tools & Accessories
*Additional charges may apply on some oversized items, if applicable, the cost will be displayed on the product page and in your cart.
Pallet deliveries – Flooring & heavy items
Once you have confirmed and completed your order through the shopping cart, you will receive an order confirmation email. You will receive a second email when your order is being prepared for shipping from which you will be able to track the status of your order.
Once your order is shipped, you will receive an email containing your order tracking number.
Once your order is ready and that we have scheduled your delivery, you will receive an email containing the specific delivery date of your order. If you require to have your order delivered on a specific date, please mention that requirement to our team.
You must also ensure that the delivery team has safe access to your home, including an appropriate parking space, and that all obstacles, walkways and interior spaces have been cleared. If the delivery team cannot safely fit the merchandise through the passage you have cleared, the delivery will need to be rescheduled and a second delivery fee will apply.
During the delivery, please inspect the outside condition of the goods and notify the carrier of any damages to the packaging. Please specify in writing on the delivery bill any apparent damage before signing off the delivery. Our customer service will then be happy to resolve any issues if the products have been altered from those damages.
